Meet The Team
Representing Expertise and Commitment
At Cressy Property Concierge Services, our team is the heart of our success. While our company is powered by over 100 dedicated employees working behind the scenes to deliver exceptional service, we’re highlighting two of our team leaders here. They represent the passion, expertise, and commitment that define our entire staff. Rest assured, whether you see them here or meet them in person, every member of our team is devoted to making your experience seamless and satisfying.
Our Team Leaders
Shannon Marrs, Concierge Manager
Pete Potter, Concierge Lead Technician
Pete Potter, Concierge Lead Technician
Professional Background:
Shannon joined Cressy Property Concierge Services, a division of Cressy Commercial Real Estate, as Concierge Manager in March 2025. He brings a wealth of industry knowledge and hands-on experience from his previous role as a Service Specialist at ADT, where he worked for 18 years. Shannon’s deep understanding of
Professional Background:
Shannon joined Cressy Property Concierge Services, a division of Cressy Commercial Real Estate, as Concierge Manager in March 2025. He brings a wealth of industry knowledge and hands-on experience from his previous role as a Service Specialist at ADT, where he worked for 18 years. Shannon’s deep understanding of home systems, combined with his strong client relationships and dedication to service excellence, makes him an ideal fit for this role. His background positions him to deliver the high-touch, detail-oriented support that defines the Cressy concierge experience.
Work Experience:
- Concierge Manager, Cressy Property Concierge Services: March 2025 – Present
- Service Specialist, ADT: June 2007– March 2025
Certifications:
- Journeymen Low Voltage Electrician
- SIEMENS PRO
Areas of Specialization:
- Security System Installation & Troubleshooting
- Project Planning & Vendor Coordination
- OHSA Compliance & Safety Procedures
- Documentation & Service Reporting
- Diagnostic Testing & Technical Repairs
In My Free Time:
I enjoy spending quality time with my family and friends outdoors, whether at the lake or in the woods, creating lasting memories together. Helping others brings me joy, both through my work and in everyday life. I find fulfillment in solving problems and making a positive impact, especially when it involves hands-on work or offering support to someone in need.
Pete Potter, Concierge Lead Technician
Pete Potter, Concierge Lead Technician
Pete Potter, Concierge Lead Technician
Professional Background:
Pete has been a valued member of the Cressy Commercial Real Estate team since 2003. For the past four years, he served as the Senior Team Lead for the Cressy Building Technician Team, overseeing maintenance and facility operations across the Beacon Health System portfolio. His exceptional leadership, extensive kn
Professional Background:
Pete has been a valued member of the Cressy Commercial Real Estate team since 2003. For the past four years, he served as the Senior Team Lead for the Cressy Building Technician Team, overseeing maintenance and facility operations across the Beacon Health System portfolio. His exceptional leadership, extensive knowledge of property and facility maintenance, and commitment to operational excellence consistently set a high standard. Building on this experience, Pete now serves as the Concierge Lead Technician for Cressy Property Concierge Services, where he continues to deliver top-tier service and support tailored to client needs.
Work Experience:
- Concierge Lead Technician, Cressy Property Concierge Services: April 2025 – Present
- Senior Team Lead, Building Technician Team for Beacon Health System, Cressy Commercial Real Estate: July 2021 – April 2025
- Building Technician, Cressy Commercial Real Estate: 2003 – July 2021
Certifications:
- Knowledge of State Board of Health and JCHAO Commission standards and expectations.
- EPA608 Universal Certification
- OSHA 10 Certified
- ICRA (Infection Control Risk Assessment) training
Areas of Specialization:
- Construction, electrical, plumbing, pneumatics, and HVAC
In My Free Time:
I enjoy collecting vinyl records, writing, recording, and releasing music. I also love taking walks with my wife and our dog, and I especially enjoy spoiling our grandkids.